Terms and Conditions

Last updated: June 14, 2025

Welcome to Data Agent Services (“Company”, “We”, “Us”, “Our”). These Terms and Conditions (“Terms”) govern your use of our SaaS platform accessible at dataagent.in (“Service”). Please read them carefully.

By accessing or using our Service, you agree to be bound by these Terms. If you do not agree, do not use or access the Service.

1. Definitions

  • “Customer” or “You”: the individual or legal entity subscribing to the Service.

  • “Authorized User”: individuals permitted by the Customer to access the Service.

  • “Subscription”: the limited license granted by Company to access and use the Service.

  • “Customer Data”: data provided by the Customer through the Service.

  • “Confidential Information”: non-public business, technical, financial, or proprietary information disclosed by a party.

2. License & Access Rights

  • Subject to timely payment and compliance, the Company grants Customer a non-exclusive, non-transferable, revocable license to access and use the Service during the Subscription term.

  • The Subscription is for internal business use only and does not include rights to resell or modify the Service.

3. Subscription Term, Fees & Payment

  • The Subscription period begins on the Effective Date and continues as specified in the order purchase (monthly or annual).

  • Fees are payable in advance and exclusive of applicable taxes (e.g., GST). The customer is responsible for all taxes.

  • Payments are due upon invoice, and failure to pay within 15 days may result in service suspension.

  • All fees are non-refundable and non-cancellable, except as explicitly provided in our Refund Policy.

4. Cancellation & Refund Policy (See Refund Policy section)

  • Subscriptions may be canceled 24 hours before renewal; no prorated refunds.

  • Refunds are only processed as per our Refund Policy for billing errors or service outages.

5. Customer Obligations

  • Ensure Authorized Users maintain confidentiality and do not share credentials.

  • Use the Service in compliance with applicable laws and these Terms.

  • Do not use the Service to interfere with or reverse engineer platform operations.

  • Do not make unauthorized copies or distribute the Service beyond the license scope.

6. Data Privacy & Security

  • We collect and process data per our Privacy Policy; key definitions and compliance measures are outlined.

  • The customer retains ownership of their data. The company will implement reasonable security measures.

  • The customer is responsible for their own data backups and access management.

  • The company will not access customer data except:

    • To maintain or troubleshoot the Service.

    • If legally required or to prevent security risks.

7. Confidentiality

  • Each party agrees not to disclose the other’s Confidential Information except to those who need to know, bound by confidentiality obligations.

  • Obligations survive the termination of these Terms for up to three years.

8. Warranties & Disclaimers

  • Company warrants it has the right to provide the Service.

  • THE SERVICE IS PROVIDED “AS IS”, and Company disclaims implied warranties related to merchantability, fitness for purpose, non-infringement, uninterrupted service, or accuracy.

9. Limitation of Liability

  • The company’s total liability per Subscription term is capped at the total fees paid during the preceding 12 months.

  • This limit does not apply to damages from gross negligence, willful misconduct, or breach of confidentiality by the Company.

10. Indemnification

  • Customer agrees to defend and hold Company harmless from third-party claims arising from:

    • Customer’s breach of these Terms.

    • Misuse of the Service by Customer or Authorized Users.

    • Violation of applicable laws or third-party rights.

11. Termination and Suspension

  • The company may suspend or terminate access if:

    • Customer breaches these Terms (after a 7-day cure notice for non-payment).

    • Required by law.

    • Use presents security risks.

  • Either party may terminate immediately on material breach if not cured within 30 days.

  • Upon termination:

    • Customer access to the Service ends immediately.

    • The company may delete Customer Data after 30 days (Customer should export backups prior).

    • No refunds are available except as specified in the Refund Policy.

12. Force Majeure

Any delay or failure due to causes beyond reasonable control (e.g., natural disasters, government acts, service provider outages) will not be considered a breach.

13. Changes to Terms

  • Company may update these Terms from time to time.

  • We will notify you, and continued use implies acceptance.

  • If a material change adversely affects you, you may terminate within 30 days of notification and receive a refund for prepaid amounts for unrendered service, per the Refund Policy.

14. Governing Law & Dispute Resolution

  • The laws of India govern terms.

  • Disputes resolved via arbitration under the Indian Arbitration and Conciliation Act, 1996, in Indore. Arbitration proceedings are conducted in English.

15. Notices

  • Notices must be in writing and sent via registered mail, courier, or email to:

  • Notice deemed received:

    • Immediately if by email with confirmation.

    • 7 days after dispatch by mail.

16. Entire Agreement & Severability

  • These Terms, Refund Policy, Privacy Policy, and the Order Form constitute the entire agreement.

  • If any provision is invalid, the remaining provisions remain in effect.

17. Contact Information

For questions or concerns, please contact:

Data Agent Services
Indore, MP, India 452006
đź“© contactus@dataagent.in